From Backpackers
For Backpackers

Terms & Conditions

The following booking conditions together with the general information on our website www.hostelspots.com are the legal basis of your relationship with hostelspots.com. We kindly ask you to read them carefully. These Booking Conditions shall be legally effective to all bookings that you make with us.

As you read our terms & conditions conditions, please note that:
„We“, „our“, „ourselves“, „us“ and “hostelspots.com” means hostelspots.com GmbH.
„You“, „your“, „yourself“ and „guest“ means any person, except employees of hostelspots.com GmbH or any supplier.

Important:

Regarding any kind of booking that we carry out on your behalf hostelspots.com acts as an agent only. hostelspots.com cannot be held liable concerning any contract you enter into or for any accommodation or any other service that you book or for the acts or omissions of any accommodation or other service provider or other person or party connected with the accommodation or other service.

Regarding all your bookings your contract will be with the supplier of the accommodation.Only the suppliers’ booking conditions will be of relevance for your contract as well as any terms and conditions of any other booking. It is possible that the terms and conditions of the supplier limit and/or exclude the Suppliers liability to you. By booking with hostelspots.com, you agree to all these conditions. On request we will hand out these terms and conditions to you.

German Law will apply to contractional matters and to any dispute or claim which might arise between hostelspots.com and customer. Any dispute or claim must be dealt with by the Court of Berlin / Germany.

1. Liability of hostelspots.com

hostelspots.com does everything possible to ensure the accuracy of information of the suppliers on this website. Still you should be aware of the fact that we cannot guarantee that the information will be free of any kind of error. By using the hostelspots.com website you acknowledge that the information provided on the website may include inaccuracies and / or typographical errors.

hostelspots.com runs a booking engine and operates as a broker for the suppliers shown on the website. We are not a party to the agreement between you and the supplier and we are not responsible or can be held liable by you in respect of the terms of that contract.

We kindly recommend that you read the terms and conditions of the supplier prior to booking to make sure that you are satisfied with it.

hostelspots.com will do everything possible to ensure that the accommodation or other services listed on the website are of an acceptable standard. However we point out that the listed accommodations or other services on our website are not a recommendation from hostelspots.com or might be suitable for the customers purpose.

Customer acknowledges that hostelspots.com shall not be held liable in case that the accommodation or other services are not suitable for the customers purpose.

2. Prices

hostelspots.com is doing everything possible to ensure that all the information and prices on our website are up to date and correct. Still it might happen occasionally that a change of price or an error occurs. In this unlikely case we claim the right to correct the price and/ or further details. The customer is responsible for checking the actual price and all other details before your booking is confirmed. hostelspots.com explicitly reserves the right to change the price of unsold arrangements at any time and to correct errors in the prices of confirmed bookings.

3. Payment

With your booking, you will agree that the commission you pay for hostelspots.com is not refundable. The payable commission will be charged in EUR. If the price for the accomodation is not in EUR, the payment amount to hostelspots.com is calculated by converting the accomodation price from its original currency to EUR.

The balance of the cost of any booking for accommodation is payable to the accommodation provider together with payment in respect of charges for any additional services subsequently contracted for with the provider and, where applicable, payment of the provider‘s service charges and taxes specified in the accommodation supplier’s terms and conditions. The balance of the cost of any booking of any other service, or for accommodation if detailed during the booking process and advised in writing, will be payable to us not less than 30 days prior to the date that the services are to be provided. If you do not make full payment on time,the Supplier concerned may treat your booking as cancelled by you and impose cancellation charge (please see the Supplier’s terms for full details).

Except where otherwise advised or stated in the booking conditions of the supplier concerned,all money you pay to us for any arrangements will be held on behalf of the supplier(s) concerned.

4. Confirmation

After having received your booking we will, subject to availability, confirm your booking on behalf of the supplier by sending you a confirmation email. Please check this email carefully as soon as you receive it. Contact us immediately if any information which appears on the confirmation or any other document is not correct or incomplete. Since hostelspots.com only operates as an agent. We will not be responsible for any errors except where those errors were made by us. Therefore hostelspots.com will not accept any liability if the customer does not let us know of any inaccuracy in any document within 7 days after having received the specific document.

A binding contract between you and the supplier concerned comes into existence after we sent your confirmation email to you. Note that the terms and conditions of the supplier, in addition to these conditions, will be applicable to the contract. We advice you to check and confirm the terms and conditions of the supplier. For every kind of correspondence with the supplier we advice you to provide your reservation number.

5. Special Requests

In case you have any special requests we advice you to contract the supplier before booking.Neither hostelspots.com nor the supplier can guarantee that they will be met. In case the supplier is not able to meet your requests, neither hostelspots.com nor the supplier can be made liable.

In case any member of your group has medical problems or is disabled, we advise you to contact the supplier before your booking so that the supplier can inform you whether the booked arrangements are suitable for you.

6. Amendments and cancellations

In case you want to cancel or amend a confirmed booking, you will generally be charged for this cancellation/amendment. The amount of the charged amount can vary according to the time your notice of cancellation is received by the supplier. We advise to check the supplier’s terms and conditions. Please note that a non-arrival may result in the cancellation of your entire reservation. Additionally cancellation charges may have to be paid

Any changes to your reservation must be notified to and agreed with the Supplier(s) concerned directly.

7. Cancellations & amendments by the supplier

In the unlikely case that the Supplier needs to make a relevant change of your confirmed booking or has to cancel it we will contact you as soon as possible. We will also try to find a reasonable alternative for you and the Supplier but we will have no further liability to you.

8. Force majeure

We regret that we cannot be held liable if you suffer any damage or loss as a result of „force majeure“. In these terms & conditions, „force majeure“ means any event which we or the supplier in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.

9. Scope of engagement

You are responsible for any damage or loss caused by you or any member of your party. In case of such damage or loss the damage has to be paid by you directly. If you don’t do so, you will be held responsible for any claims made against us including your own and the other party’s full legal costs.

10. Credit / Debit card transactions

hostelspots.com is taking every effort to secure credit card transactions. In case unauthorised charges appear on the statement of your credit- or debit card that you used for making your booking on hostelspots.com at any time during or after you have made your reservation, conducted your transaction, or disclosed your credit / debit card details on the website, hostelspots.com can not be held liable or shall not be responsible in any way.

11. Booking Cancellation and Refund by hostelspots.com

hostelspots.com is only entitled in exceptional cases to cancel the bookings of clients.

These are:

  • force majeure
  • natural catastrophes or warlike conflicts in travel area
  • termination of operating of booked accommodation provider
  • unreliability of booked accommodation provider
  • guest is on the black list ( for example because of criminal acts when booking before)

In case of cancellation by hostelspots.com the deposit/prepayment amount will be refunded by 100% by hostelspots.com to the client

12. Bookings Cancellation and Refund by the hostel

The accommodation provider is only entitled in exceptional cases to cancel the booking of clients.

These are:

  • force majeure
  • natural catastrophes or warlike conflicts in travel area
  • guest is on the black list (for example because of criminal acts when booking before)

In case of cancellation by the accommodation provider the deposit amount will be refunded by 100% to the client by the accommodation provider.

If a guest cannot be accommodated due to overbookings, the accommodation provider is not authorized to cancel the guaranteed booking.

In case of overbookings the accommodation provider is instead obliged to organise another accommodation elsewhere (e.g. in another hostel or hotel), including the transport to that hostel or hotel. Additional costs that may occur will exclusively be paid by the overbooked accommodation provider. These additional costs don’t only include the accommodation costs but also the transport to the hotel.

In case the guest has not been informed about the overbooking before arrival and the guest wishes to cancel the booking, the hostel has to refund the deposit payment made with hostelspots.com by 100% instantly.

13. Cancellation of booking by the guest

The guest is entitled to cancel the guaranteed booking at any time and without reason until 24 hours (if different from that hostels can make a note under the point „important notice“ in the hostel description) before arrival.

The cancellation can be done on hostelspots.com or directly with the booked accommodation via e-mail. It will be recommended to the guest to do the cancellation conclusively via hostelspots.com.

The prepayment paid to hostelspots.com is not refundable. The booked hostel is not eligible for a payment of the remaining amount or the amount for the first night.

If the guest rebooks an already cancelled booking with the same accommodation provider no additional deposit will be charged.

If cancelled via hostelspots.com the guest as well as the hostel will receive a cancellation confirmation. The cancellation will be noted with date and time in the system.

14. No show

In case of a no-show without previous cancellation or in case of a cancellation within less than 24 hours (if different from that hostels can make a note under the point „important notice“ in the hostel description) before arrival, the accommodation provider is eligible to invoice the first night of the guaranteed booking within 7 days from arrival and charge the guests’ credit card as customary on the market.

It is also customary to not refund the prepayment/deposit amount paid to hostelspots.com which was paid upon booking.

hostelspots.com is obliged to refer obviously and clearly to that regulation on:

  • general terms and conditions
  • on the detailed hostel page under „important notifications“
  • on the booking form
  • in the booking confirmation sent to the client
  • in the booking confirmation sent to the hostel
  • in the booking reminder e-mail sent to the client before arrival

15. Insurance

We recommend to contract a travel insurance for you and all members of your group. It is your responsibility to ensure that the insurance you purchase is adequate and appropriate for your particular needs. Please read your policy details on receipt and take them with you on holiday.

16. Passports and visas

We recommend to check the validity of your visa, passport and any other required travel documents.

17. Complaints

In the unlikely event that you have any complaints regarding our provided services, you have to inform us straight away in writing and within 10 days of the end of any arrangements booked through us.

Please note that we can only be held liable up to the amount of the payment you made to hostelspots.com for this event.

18. Responsibility

  1. Your contract for accommodation is solely between you and the supplier of accommodation. hostelspots.com will not accept responsibility for the provision of the accommodation. hostelspots.com is only responsible for making the booking in accordance with your instructions. hostelspots will not be responsible:
  2. for any loss or damage that relates to your booking provided through hostelspots.com
  3. in case the accommodation cannot be provided or cannot be provided as it has been described by the supplier
  4. for any information about the accommodation that we gave to you in good faith;

The maximum liability of hostelspots.com to you is limited to the cost of your booking.

19. Usage of the website hostelspots.com

Important:

We designed and run the website hostelspots.com to publish descriptions of arrangements from hostels/ hotels/ guesthouses and reviews and postings from third parties. Every such content exclusively depends on the opinions of the hostels or a third party who created the content and statements. hostelspots.com is not responsible for the content. We do not, and we cannot guarantee the truthfulness, accuracy or reliability of any information about any arrangements featured on this website or any opinions posted by third parties. Still we will try to remove any offensive or harmful content from the website as soon as possible. Nevertheless hostelspots.com cannot be held liable for any content provided by hostels and/ or third parties.

DISCLAIMER

All use by you of this website is at your own risk. You assume complete responsibility for and for all risk or loss resulting from your downloading and/or use of or referring to or relying on information, products, services or materials provided on this website, or any other information obtained from your use of this website. You agree that hostelspots.com and the providers of telecommunications and network services to hostelspots.com will not be liable for damages arising after your use or inability to use this website and you hereby waive any and all claims with respect thereto whether based on contract, tort or other grounds. This website is available to all users „as is“. hostelspots.com makes no representations, warranties or undertakings that this website, or the server that makes it available, will be free from defects, including, but not limited to viruses or other harmful elements. hostelspots.com accepts no liability for any infection by computer virus, bug, tampering, unauthorised access, intervention, alteration or use, fraud, theft, technical failure, error, omission, interruption, deletion, defect, delay, or any event or occurrence beyond its control, which corrupts or affects the administration, security, fairness and the integrity or proper conduct of any aspect of this website. To the greatest extent permitted by applicable law, all representations, warranties and conditions, whether express or implied, statutory or otherwise are hereby excluded, including without limitation representations, warranties or undertakings about any of the services, information and/or materials on this website, including without limitation, their accuracy, their completeness or their merchantability, quality or fitness for a particular purpose.

WAIVER

  1. Access to and the use of any information provided on the website hostelspots.com is conditional on your acceptance of the website use conditions without any kind of modification. Please read our terms & conditions carefully. If you do not wish to accept any part of them, you must not use our website!
  2. Nothing on this website is an offer of hostelspots.com. The provided information simply constitutes an invitation to you to make an offer to the supplier depending on the terms & conditions of the supplier. The supplier can either accept or not accept this offer. All bookings featured or referred to are at all times prior to specific confirmation subject to availability.
  3. As a user of this website from hostelspots.com, you guarantee that you will not use it or any material or information contained in it for any purpose that is unlawful or prohibited by these Conditions.
    Furthermore you guarantee that you are at least 18 years old and may use the website hostelspots.com legally. You guarantee to be responsible for all charges, fees and other sums of whatever nature which arise out of your use of this website.
  4. No part of this website may be reproduced in any form without our prior permission from hostelpots.com. You may not modify, copy, distribute, transmit, display, reproduce, publish, license, create derivative works from, transfer, sell or in any other way use any material, information, products or services contained or featured on this website. The copyright of all material published on the website hostelspots.com belongs to hostelspots.com GmbH.
  5. hostelspots.com GmbH is a German corporation and is protected solely under the laws of Germany.
  6. By accessing the website hostelspots.com you agree that all information contained in it and all matters which arise between you and us will be governed by German law.
  7. You are not allowed to link to our website hostelspots.com without our prior written agreement.
  8. Except as set out in these Conditions, no warranties, promises and representations of any kind, express or implied, are given as to the accuracy or completeness of any of the material or information contained on this website or as to the nature, standard, suitability or otherwise of any arrangements. We shall not be liable for any loss or damage or other sum or claim of any nature whatsoever may it be direct, indirect, consequential or other, which arises, directly or indirectly, in connection with this website including, for the avoidance of doubt and not by way of limitation, any use of any information or material contained in this website or any inability to access or use or delay in doing so this website.
  9. If any exclusion or limitation contained in these Conditions is found, in whole or part, to be unlawful, void or for any other reason unenforceable for any purpose, that exclusion or limitation or the part in question shall be deemed severable and omitted from these Conditions for that purpose / those purposes. Such omission shall not affect the validity, effectiveness or enforceability of the other provisions of these Conditions.
  10. Without prejudice to the foregoing provisions, we are entitled to the benefit of any applicable exclusions and/or limitations of liability permitted by the laws of any country found to be applicable to the information shown on this web site and/or any services offered by us or on our behalf.
  11. The information contained on this website may contain technical inaccuracies and typographical and other errors. The information on these pages may be updated from time to time and may at times be out of date. We and the supplier concerned have the right to change the details of the arrangements featured or mentioned on this website at any time without prior notice. If any detail is obviously incorrect, neither we nor any supplier can be held liable. We accept no responsibility for keeping the information on these pages up to date or liability for failure to do so. You must ensure you check all details of the arrangements with the supplier at the time of booking.
  12. This website may contain links to other websites or display advertisements, the content of which has been supplied by third parties. Such websites and advertisements are not under our control or maintained by us. We are not responsible for the content of such websites and advertisements. We provide these links and advertisements for your convenience only but do not monitor or endorse the material on them. We cannot accept any liability whatsoever and howsoever arising in relation to any such other websites or advertisements or in relation to any material or information appearing on them or which you may otherwise come across either after leaving our site by way of a hypertext link or by any other means.
  13. We make no warranty that this website (or any websites that are linked to this website) is free from technical errors, computer viruses or any other malicious or impairing computer programs. It is your responsibility to ensure you carry out sufficient checks (including virus checks) to satisfy your particular requirements.
    The headings used in these terms are for convenience only and shall not affect the meaning or scope of these terms or otherwise be given other legal effect.
    hostelspots.com reserves the right to change these terms as well as the content of our website for any reason and without notice, and without liability to you, any other user or any third party.
  14. By posting or distributing user content on the website you expressly grant us an irrevocable right to freely use, copy, publish, translate and distribute the user content in any medium and in any form without your permission. We do not edit or control the user content posted to or distributed on this website and we are not liable for such user content. We reserve in our sole discretion to remove without notice any user content which:
    • is offensive to the online community, such as content that promotes racism, bigotry, hatred or physical harm of any kind against any group or individual;
    • harasses or advocates harassment of another person;
    • involves the transmission of „junk mail“, „chain letters,“ or unsolicited mass mailing or „spamming“;
    • is defamatory or libelous;
    • promotes information that you know is false, misleading or promotes illegal activities or promotes conduct, or that is abusive, threatening, orobscene;
    • promotes an illegal or unauthorised copy of another person‘s copyrighted work, such as providing pirated computer programs or links to them, providing information to circumvent manufacture-installed copy-protect devices, or providing pirated music or links to pirated music files;
    • contains restricted or password only access pages, or hidden pages or images (those not linked to or from another accessible page);
    • provides instructional information about illegal activities such as making or buying illegal weapons, violating someone‘s privacy, or providing or creating computer viruses;
    • constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party in any country in the world; or
    • engages in commercial activities and/or sales without our prior written consent such as contests, sweepstakes, barter, advertising, and pyramid schemes.
  15. You agree not to post or distribute any information or material that is copyrighted by any third party without the express written consent of such party. You furthermore agree to indemnify and hold us harmless from any claim arising out of or relating to your violation of this provision.
  16. In case you have any complaints or objections to material or content including user content posted on this website, or if you believe that material or content posted on this website infringes your intellectual property rights, please contact us immediately in writing to: hostelspots.com GmbH, Kurfürstendamm 199, D-10179 Berlin, Germany.
  17. Once we have completed our investigations and if appropriate, we will make all reasonable endeavours to remove illegal content within a reasonable time.
  18. Any personal information you post on the Site will be used in accordance with our privacy policy.